top of page

Refund Policy

A legal disclaimer

1. Introduction At DC Healthy Grow, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Eligibility for Refunds

  • Customers may request a refund for items purchased directly from DC Healthy Grow under the following conditions:

    • The item is defective, damaged, or not as described.

    • The request for a refund is made within 3 days of receiving the item.

    • The item is unused, unopened, and in its original packaging.

3. Non-Refundable Items Certain items are non-refundable, including but not limited to:

  • Products that have been used or opened (unless they are defective).

  • Perishable goods (e.g., food items, plants).

  • Gift cards.

4. Requesting a Refund To initiate a refund request, customers must:

  • Contact our customer service team at info@dchealthygrow.com with the order number and details about the issue.

  • Provide photographic evidence of any damage or defects, if applicable.

5. Return Process Once a refund request is approved, customers will be provided with instructions on how to return the item. The following terms apply:

  • Returns must be sent back within [X days] of receiving the return instructions.

  • Customers are responsible for any return shipping costs, unless the item was received damaged or incorrect.

6. Processing Refunds

  • Refunds will be processed within 5 business days once the returned item is received and inspected.

  • Refunds will be issued to the original payment method. Depending on the payment provider, it may take additional time for the funds to appear in your account.

7. Changes to Refund Policy We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated on our website and will take effect immediately upon posting.

8. Contact Us If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at info@dchealthygrow.com. We are here to assist you!

​

Thank you for shopping with DC Healthy Grow! We appreciate your business.

bottom of page